I will never forget the look of embarrassment that came over my Grandmother’s face as this stranger spoke down at them. And adding insult to injury, the way I remember the whole interaction, is this woman was speaking about them, not to them. Even though they were right there. Assuming they could hear her and they couldn’t appreciate what she was saying hurt my Grandmother. And whether that is fair or not, I haven’t a clue. Point is, assumption hurts. Hers or mine…